Chang Eyeing Major Growth in BPO Sector


Minister without portfolio in the Ministry of Economic Growth and Job Creation, Dr. Horace Chang, says the Government wants Jamaica to be a major player in the business process outsourcing, BPO sector.

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The local BPO sector has been growing since 2010. Employment in the industry has moved from approximately 12,000 in 2011 to more than 18-thousand at the end of last year.

Dr. Chang says the Government also wants Jamaica to have a competitive edge in health care outsourcing. But he says Jamaicans will need to be trained to take on the demands of the industry.

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He says Jamaica has the potential to rival North America in the sector.

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Dr. Horace Chang was speaking today at a press briefing at the Ministry’s new Kingston offices.