Employers’ Federation President Warns of Looming BPO Labour Shortage


The Jamaica Employers’ Federation, JEF, is warning that a severe labour shortage is looming in the Business Process Outsourcing, BPO, sector.

JEF President, David Wan, says about 50-per cent of high school graduates don’t have the requisite three Caribbean Secondary Examination Certificate passes, to qualify for call centre jobs. He was speaking this afternoon at a Rotary Club of Kingston meeting at the Jamaica Pegasus Hotel in New Kingston.

The government in 2017, announced its plans to see some 50,000 people employed to the BPO sector. The sector often attracts a number of high school graduates.

But, Mr Wan says of the 45,000 high school graduating each year, fewer than 50-per cent have at least three CSEC subjects and therefore are unqualified for vacancies in the BPO sector.

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He says to make matters worse, inefficiencies at the national skills training agency, HEART Trust, is preventing the entity from delivering the 200,000 BPO trained personnel it had committed to a few years ago.

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Mr Wan says the growing number of call centres operating locally are often battling over the few qualified employees.

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In the meantime, Mr Wan is urging more young people to pursue certification in skills training to maximize on career advancement as well as entrepreneurship opportunities.

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