JPS/NWC to Repay Millions to Customers

The Office of Utilities Regulation, OUR, says two of the country’s main utilities have been forced to pay out millions of dollars to customers during the first quarter of this year.

According to the OUR, the Jamaica Public Service Company, JPS and the National Water Commission, NWC paid out millions due to a range of service breaches.

The disclosure was made in the OUR’s Quarterly Performance Report for the January- March 2017 quarter.

The JPS compliance report about its performance on the Guaranteed Standards scheme indicate that 26,762 breaches were committed over the period.

These breaches attracted a pay out of approximately $53-m, all of which was paid out by way of automatic compensation.

The NWC’s compliance report for the review period indicate that 581 breaches were committed. These breaches by the NWC have attracted a potential pay out of approximately $2-m.

According to the OUR, so far, the NWC has paid out $700,000 of the outstanding sum.

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