Unprofessional 119?


The professionalism of Police personnel who man the 119 emergency number is being questioned this afternoon.

A woman who says she called the number late on Sunday night, seeking help for a motorist whose vehicle broke down in a poorly lit area near the Minna Wilmoth Bridge on Washington Boulevard, St. Andrew, is fuming over what she says is the rude and unprofessional behavior of the Police.

Keron Hartley says she operates a dressmaking shop just across from where a taxi operator’s vehicle broke down on the Washington Boulevard sometime after 11 on Sunday night.

She says after observing the man for a few minutes she and her friend sought to help him.

Her friend called 119 and was taken aback at the line of questioning from the person who answered the phone.

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Ms. Hartley says she called the 119 number for a second time.

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Ms. Hartley said the operator again promised assistance.

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She says she was eventually told that the Duhaney Park Police would be responding, but were on an operation at the time.

She says the Police team came to the man’s assistance sometime after 1-Monday morning.

Ms. Hartley says the Police operator suggested that she should not have called the Police, as they were not equipped to help motorists who encountered difficulties on the roads.

Here’s a recording of a portion of that phone call.

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And the Superintendent in charge of the Police Control Centre, Gary Francis, says an investigation will be launched into the matter.

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Superintendent Gary Francis, head of the Police Control Centre speaking with Nationwide News.