Xerox to Open 3 New Call Centres in New Kingston This Year


The multinational document management corporation, Xerox, says it plans to expand its business in Jamaica by adding three new call centres in the New Kingston Business District.

Xerox, which has its headquarters in the US state of Connecticut, says the new centers will create an additional 8-hundred-and-60 jobs in the Jamaican economy.

The new facilities will be located at Pawsey Road, Grenada Way and Haining Road.

Xerox says it will also expand its call center operation in Montego Bay, by taking an additional 25-thousand square feet of leased office space in the Barnett Tech Park on Fairfield Road.

The expansion is set to create another 4-hundred-and-50 jobs.

The Vice President for Corporate Communications at Xerox, Kevin Lightfoot says the company’s overall expansion plans will create 7-thousand new jobs in Jamaica.

Jamaica is Xerox’s third largest call center site outside of the United States, behind only India and the Philippines.

Xerox currently employs 6-thousand Jamaicans across seven locations.

It runs five facilities in Montego Bay and one each in Portmore and New Kingston.

The company caters to the customer care needs of mostly US clients in the telecommunications, health care and technology industries.