Breaches committed by the Jamaica Public Service Company, JPS, have forced the entity to cash-out some $28-million in compensation for affected customers.
The Office of Utilities Regulation, said breaches of the power company’s standards should attract automatic compensation.
This after a review of JPS found violations of the All Island Electrical Licence of 2011.
The power company committed over 14,000 breaches during the months of July and September of this year.
The breaches represent an over 200-percent increase compared to the previous quarter.
The standards breached includes estimating bills, which saw the highest occurrence.
JPS violated the restriction of sending customers more than two consecutive estimates, without accumulating a penalty.
There are 17 JPS Guaranteed Standards measuring service delivery in the areas of: Access to Service, Investigation of Customer Complaints, Billing, Disconnection and Reconnection of Service.
Each customer who suffered, as a result of the breaches, is entitled to a compensation of 1600 dollars.
The National Water Commission is also faced with a potential payout of some $1-million for its 400 breaches.
