The Office of Utilities Regulation, OUR says it has requested additional information from telecommunications firms, LIME and Digicel, on their controversial decision to block certain providers of Voice over Internet Protocol, VoIP services on their network.
VoIP is a technology used for the delivery of voice communication over Internet Protocol networks.
In a statement to the media today, the OUR said its request for more information follows meetings with Digicel and LIME and representatives of the Consumer Affairs Commission, CAC.
Representatives of other consumer groups also took part in the meeting.
According to the OUR, among the information requested from the two companies, is data showing the nature of the alleged bypass of their networks by VoIP providers and its impact.
The OUR says it expects to receive the information before the end of the month.
The regulatory body says chief among its considerations is whether VoIP providers are engaging in bypass operations.
The statement from the OUR notes that Digicel and LIME have complained that providers of VoIP services such as Viber facilitate calls that bypass their networks without paying the requisite fees.
However, the regulatory body says it’s also considering complaints from customers who say the block is unfair as Digicel and Lime are restricting their use of their Internet service.
