The Jamaica Public Service, JPS, says it has created a mobile application with several features including the ability to track customers’ power consumption.
This follows mounting criticisms from customers about unexplainable increases in their utility bills.
The JPS had promised to improve efficiency and communication with their customers.
Customer Experience Director at the JPS, Winsome Callum, says the light and power company is to officially launch the application soon, but customers already have access to it.
She also says the COVID-19 pandemic has sped up the company’s plans to digitize its customer service system.
Winsome Callum, Director of Customer Experience at JPS, speaking with Nationwide News.