The Office of Utillities Regulation, OUR, says only some 6% of residential bills have shown unusual trends during its auditing of the Jamaica Public Service, JPS.
Director General at the OUR, Answord Hewitt, says they’re looking into these accounts on an individual basis.
The OUR, yesterday, after an audit ruled that JPS’ billing practices are largely compliant with requirements despite customer complaints.
However, the OUR says even in the case of bills which do not follow normal trends there’s little the regulator can do to sanction the entity due to legislative restraints.
Meanwhile, Mr. Hewitt says customers need to be better prepared by JPS when to expect particular shocks to their electricity bills.
Answord Hewitt, Director General of the Office of Utillities Regulation.