Executive chairman of Mailpac Group Khary Robinson said his company has seen a significant expansion of its business as a result of the unique demand created by the COVID-19 pandemic.
For 2020, the company generated revenue of $1.7 billion and net income for the year came in at $443 million.
While the company does not have an annual comparative, since it was formed in September 2019, revenues for Q4 2020 rose to $519 million or 43 percent higher than the $362 million achieved in the same quarter of the previous year.
Over the last 15 months, the company has pursued new initiatives including the expansion of its warehouse and processing facilities to increase throughput, as well as enhanced processing technology to reduce the number of touchpoints for online users and expanded its customer service team and technology to increase responsiveness.
Mailpac also expanded the number of pickup locations across the island to deepen market reach while introducing online payments that made delivery faster.
In addition, the company introduced pickup lockers, to enable alternative self-service collection, and the Mailpac Mastercard to create wider access.
In the US, Mailpac secured a unique ‘free zone’ licence to enable tax-free shopping for customers. It also upgraded its customer app for better tracking, pre-alerting and interfacing.
During the year as well, Mailpac implemented an exclusive API integration with Amazon and eBay to enhance customer experience.